{"id":147,"date":"2025-11-08T21:27:46","date_gmt":"2025-11-08T19:27:46","guid":{"rendered":"https:\/\/oasis-chalet.ro\/?page_id=147"},"modified":"2025-11-08T21:27:46","modified_gmt":"2025-11-08T19:27:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/oasis-chalet.ro\/en\/refund_returns\/","title":{"rendered":"Terms &amp; Conditions - Oasis Chalet"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Booking &amp; payment<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">The reservation is considered <strong>confirmed<\/strong> after payment of the stay, made online, via <strong>PayPal<\/strong> or Visa or Mastercard card,<\/li>\n\n\n\n<li class=\"translation-block\">Rates are displayed in <strong>RON<\/strong> and include VAT. Local taxes, if applicable, are added separately.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Check-in \/ Check-out<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Check-in:<\/strong> from <strong>15:00<\/strong> \u00b7 <strong>Check-out:<\/strong> until <strong>11:00<\/strong>.<\/li>\n\n\n\n<li>Early check-in \/ late check-out is confirmed based on availability and may incur additional costs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Capacity &amp; property use<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Maximum capacity: <strong>10 persons<\/strong> (incl. kids).<\/li>\n\n\n\n<li class=\"translation-block\">Events\/parties: <strong>not allowed<\/strong> without written consent.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Quiet hours:<\/strong> 22:00\u201308:00.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Smoking<\/strong> is permitted only in designated outdoor areas.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Pets<\/strong>: upon prior request (additional costs\/guarantee may apply).<\/li>\n\n\n\n<li>Please use the facilities responsibly.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Damage guarantee<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">We may request a <strong>returnable guarantee<\/strong> of <strong>600 lei<\/strong>\/stay, retained at check-in.<\/li>\n\n\n\n<li class=\"translation-block\">The amount is refunded within <strong>max. 3 working days<\/strong> after check-out, if there are no damages\/additional costs (special cleaning, missing items, non-compliance with the rules, etc.).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Children &amp; safety<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Parents\/guardians are responsible for supervising children.<\/li>\n\n\n\n<li>Open fire\/grill only in designated areas; follow safety instructions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cleaning &amp; maintenance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The property is handed over clean, with linens\/towels.<\/li>\n\n\n\n<li class=\"translation-block\">For stays &gt;5 nights, <strong>intermediate cleaning<\/strong> can be provided (on request, additional cost).<\/li>\n\n\n\n<li>Please report any malfunctions immediately.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cancellations, no-shows &amp; changes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">The <strong>Cancellation Policy<\/strong> below applies.<\/li>\n\n\n\n<li>Date changes are possible depending on availability and may involve fare differences.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Force majeure<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">We are not responsible for cancellations\/interruptions caused by events beyond our control (force majeure). In such cases, <strong>rescheduling<\/strong> will be offered, where possible.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Data protection<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">We process personal data strictly for reservation and legal obligations. Details in <strong>Privacy Policy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10. Acceptance of terms<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">By making a reservation you declare that you have <strong>read and accepted<\/strong> these Terms &amp; Conditions and <strong>Cancellation Policy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Cancellation Policy \u2013 \u200b\u200bOasis Chalet<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Free cancellation<\/strong> up to <strong>14 days<\/strong> before check-in \u2192 <strong>100% refund<\/strong> of the deposit.<\/li>\n\n\n\n<li class=\"translation-block\">Cancellation between <strong>14\u20137 days<\/strong> before check-in \u2192 <strong>50%<\/strong> of the total value of the stay is retained.<\/li>\n\n\n\n<li class=\"translation-block\">Cancellation <strong>less than 7 days<\/strong> before check-in or <strong>no-show<\/strong> \u2192 <strong>100%<\/strong> of the total amount is retained.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Early departures<\/strong> and <strong>late arrivals<\/strong> are non-refundable.<\/li>\n\n\n\n<li class=\"translation-block\">For reservations made through third-party platforms (e.g. Booking.com\/Airbnb), the <strong>policy displayed on that platform<\/strong> applies.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. Rezervare &amp; plat\u0103 2. Check-in \/ Check-out 3. Capacitate &amp; utilizarea propriet\u0103\u021bii 4. Garan\u021bie pentru daune 5. Copii &amp; siguran\u021b\u0103 6. Cur\u0103\u021benie &amp; \u00eentre\u021binere 7. Anul\u0103ri, neprezent\u0103ri &amp; modific\u0103ri 8. For\u021b\u0103 major\u0103 9. Protec\u021bia datelor 10. Acceptarea termenilor Politica de anulare \u2013 Oasis Chalet<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":1,"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":213,"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/pages\/147\/revisions\/213"}],"wp:attachment":[{"href":"https:\/\/oasis-chalet.ro\/en\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}